At rich11, gambling is entertainment — not a solution to financial pressure or emotional stress. We provide every player in Bangladesh with the tools, knowledge, and support they need to play safely and stay in control at all times.
rich11 believes that the best gaming experience is one built on honesty, transparency, and genuine care for every player's wellbeing.
Important Reminder: rich11 is strictly a platform for adults aged 18 and above. Gambling should be treated as a form of entertainment with a defined budget — never as a way to earn income, recover losses, or manage personal difficulties. If gambling is causing you distress, please use the tools on this page or contact our support team immediately.
rich11 operates across Bangladesh, serving players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that online gambling, if left unchecked, can escalate beyond healthy limits for a small number of players. That is why responsible gaming is not an afterthought at rich11 — it is built into the architecture of our platform from the ground up.
Every registered rich11 player has access to a full suite of protective tools directly within their account settings, with no need to contact support to activate them. These tools are available around the clock, Bangladesh Standard Time (BST, UTC+6), and take effect immediately upon activation.
Six player-protection features built directly into your rich11 account — activate any of them instantly from your settings panel.
Set a daily, weekly, or monthly cap on how much you can deposit into your rich11 account. Once the limit is reached, the system automatically blocks further deposits for that period. You can lower your limit instantly; increasing it requires a mandatory 7-day cooling-off period to prevent impulsive decisions.
Define the maximum number of hours you wish to spend on rich11 in a single session. When your session limit is reached, rich11 will display a prominent reminder and automatically log you out. This feature is particularly effective at preventing unplanned extended play sessions.
Enable periodic on-screen notifications that display how long you have been playing and a summary of your net session result. Reality checks interrupt autopilot gameplay and give you a clear, factual snapshot of your session at regular intervals you choose — every 15, 30, or 60 minutes.
Take a short break from rich11 for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in or make deposits. This is ideal if you feel your gambling is temporarily getting out of balance and you need space to reassess.
For players who need a longer break or wish to stop gambling entirely, rich11 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once self-exclusion is activated, it cannot be reversed during the chosen period. All outstanding balances are processed for withdrawal before the account is locked.
rich11 verifies the age of every player during the KYC process. We strongly recommend that account holders with children at home use parental control software and keep login credentials strictly private. Any suspected underage access must be reported to [email protected] immediately for investigation.
Setting up responsible gaming controls on rich11 takes less than two minutes. Follow these steps:
Visit the rich11 Login page and sign in using your registered mobile number or email address and password. Ensure you are on the official rich11.bid domain before entering your credentials.
Navigate to your profile icon in the top-right corner of the dashboard and select "Account Settings" from the dropdown. Alternatively, access the "Responsible Gaming" tab directly from the main menu inside the player portal.
Choose from Deposit Limits, Session Time Limits, Reality Checks, Time-Out, or Self-Exclusion. Each tool has a brief description and clear input fields for the parameters you wish to set.
Review your chosen parameters and confirm the activation. rich11 will send a confirmation to your registered email or mobile number. Restrictions take effect immediately. Deposit-limit reductions and all self-exclusion requests are irrevocable for the stated period.
If you encounter any difficulty activating a responsible gaming tool, or if you wish to request self-exclusion urgently, email [email protected] with the subject line "Responsible Gaming Request". Our support team operates 24 hours a day, 7 days a week, and will process urgent exclusion requests as a priority.
Problem gambling can develop gradually. The earlier warning signs are recognised, the easier it is to regain control. Ask yourself whether any of the following apply to you.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to activate self-exclusion on your rich11 account immediately and to seek support from a trusted person in your life or a professional counselling service.
Most players enjoy rich11 as a fun recreational activity. These practical guidelines help ensure it stays that way.
Decide in advance how much you are comfortable spending during a session — treating it like an entertainment expense, similar to a cinema ticket or a meal out. Never chase losses beyond that budget.
It is easy to lose track of time during an engaging session. Use rich11's built-in session time limit feature or set an external timer on your phone before you start playing.
Approach every game on rich11 — whether cricket betting, slots, or live casino — as entertainment. Winnings are a welcome bonus, not a reliable income source. Outcomes are determined by chance.
Step away from the screen at regular intervals. A short break helps you reassess your session with a clear head and prevents the fatigue that can lead to poor decisions and extended play beyond your planned budget.
Never use gambling as a coping mechanism for stress, grief, or anxiety. Emotional states can impair judgement and increase the risk of making bets that are larger or riskier than you would make with a calm mindset.
If you feel uncomfortable about your gambling habits, talking to a trusted friend or family member is often the most important first step. You do not need to face it alone — rich11's support team is also available around the clock.
Bangladesh has a vibrant and growing community of online gaming enthusiasts, and rich11 is proud to serve that community as a trustworthy, player-first platform. Our responsible gaming programme is not a regulatory checkbox — it is the product of a genuine conviction that sustainable, enjoyable gambling requires informed players and robust safeguards working together.
Every player who registers at rich11 automatically benefits from our baseline protections: mandatory age verification before any deposit is accepted, automatic fraud monitoring on all financial transactions, and real-time pattern analysis that flags accounts exhibiting signs of problematic play. Where our monitoring systems identify a concern, a member of the rich11 player-care team will reach out directly to offer support.
rich11 applies a strict 18+ age policy without exception. During the account registration process, all players are required to confirm that they are at least 18 years of age. Subsequently, identity verification (KYC) requires submission of a valid government-issued photo ID — such as a Bangladeshi National Identity Card (NID), passport, or driver's licence — that confirms the player's name and date of birth. Accounts where age cannot be verified are suspended pending resolution, and any deposits made during that period are held until verification is complete.
We strongly encourage parents and guardians in Bangladesh to use parental control tools on shared devices to prevent minors from accessing online gambling platforms. Do not share your rich11 login credentials with anyone, and log out of the platform whenever you step away from a shared device.
Self-exclusion is the most comprehensive responsible gaming tool available to rich11 players. Once activated, the system immediately prevents you from logging in, making deposits, or accessing any gaming content on the platform for the duration of your chosen exclusion period. Available periods are 6 months, 1 year, 3 years, and permanent exclusion.
Permanent self-exclusion is irreversible. Once activated, your account is permanently closed and you will not be permitted to re-register on rich11 using the same identity details. This option is intended for players who have made a firm decision to stop gambling entirely and want a structural barrier to support that commitment.
To activate self-exclusion, log in to your account, navigate to the Responsible Gaming section of Account Settings, and select "Self-Exclusion". If you are in crisis and need immediate exclusion without being able to log in, email [email protected] with the subject line "Urgent Self-Exclusion Request" — include your registered mobile number or email address — and our team will manually lock the account within one business hour.
Deposit limits are one of the most practically effective responsible gaming tools because they create a hard financial boundary before a session begins. rich11 allows players to set daily, weekly, and monthly deposit caps, denominated in Bangladeshi Taka (৳). For example, a player might set a weekly deposit limit of ৳5,000 to ensure their total weekly gambling spend never exceeds that amount regardless of session outcomes.
When a deposit limit is reduced, the lower limit takes effect immediately. When a player requests an increase to an existing deposit limit, a mandatory 7-day waiting period applies before the higher limit becomes active. This cooling-off period is intentional — it creates a buffer between an impulsive decision to raise a limit and the actual ability to do so.
rich11's dedicated support team is available 24 hours a day, seven days a week, including during Eid, Pohela Boishakh, Independence Day (26 March), and Victory Day (16 December). If you are struggling with your gambling or simply wish to discuss your account limits in a confidential, non-judgmental conversation, our team is ready to assist. Contact us at [email protected] — all responsible gaming communications are handled with complete discretion.
We encourage players to reach out early, before a concern becomes a serious problem. There is no threshold of severity that must be reached before you are "allowed" to ask for help. Our support team treats every inquiry with equal care and professionalism.
Remember: Gambling is entertainment. At rich11, we want every player to enjoy the thrill of cricket betting, live casino games, and slots in a safe, controlled, and enjoyable way. Play within your means, use the tools available to you, and never hesitate to ask for help.
Explore our full game library with confidence — knowing rich11 has your back every step of the way. Set your limits today and enjoy the experience responsibly.